These terms govern your use of SPS. By creating an account or using the services, you agree.

Last updated: 2025-02-26. This is not legal advice.

1. Acceptance of Terms

By creating an account or using the Story Production System ("SPS") and related services, you agree to these Terms of Service ("Terms"). If you do not agree, do not use the services.

2. Who May Use SPS

You must be at least 18 years old to create an account. Parents or guardians may supervise minors who use content produced with SPS, but account holders are adults and responsible for all use.

3. Definitions

• SPS – The Story Production System: the SaaS platform and services we provide.
• Account Center – The authenticated area where you manage your account, billing, library, and support.
• Credits – A final purchased product used to run formatting/processing jobs. Credits are non-transferable, have no cash value, cannot be refunded or exchanged, and expire at the end of the grace period if your account is not restored (see our Billing and Refund Policy).
• Processing Job – A job that uses your uploaded text and cover image to generate formatted book files via our processing servers.
• Output Files – The files produced by a processing job (e.g., PDF, EPUB), delivered to your Account Center library.
• Print Order – An order for physical books fulfilled via our print partner, shipped to the author address on file.
• Author – You, the account holder and content owner.
• Reader – End readers of your published work (where applicable).
• Content – Text, images, and other material you upload or submit to SPS.

4. Service Description

SPS is a SaaS author platform that provides:

• Formatting and processing jobs using credits (you upload text and one cover image; our servers generate formatted book files).
• Library delivery of output files to your Account Center.
• Optional print fulfillment via our print partner: orders are shipped to the author address on file. Pricing is the printer's print cost plus a $5 flat fee per order.

5. Account Responsibilities

You agree to: provide accurate information; keep your credentials secure; and use the services only for lawful purposes in line with these Terms and our Acceptable Use Policy.

6. Credits

Credits are a final purchased product. They are non-transferable, have no cash value, and cannot be refunded or exchanged. Each credit is used for the purposes we define (e.g., one formatting job of a given type). If your account enters a grace period (e.g., after cancellation or payment failure) and is not restored within the grace period, your credits expire at the end of that period. See our Billing and Refund Policy and the Account Center for current usage and life-cycle rules.

7. Payments

Subscriptions and credit purchases are billed as described at the time of purchase. Payment processing is handled by Stripe. You are responsible for any applicable taxes. Refunds are governed by our Billing and Refund Policy.

8. Print Orders

Print pricing is the printer's print cost plus a $5 flat fee per order. Shipping must go to the author address on file. Print orders are not refundable once submitted to our print partner unless the product is defective or there was a printing error; see our Billing and Refund Policy for the claim process.

9. Content Ownership and License to Process

You retain ownership of your content. You grant SPS a limited, non-exclusive license to host, process, and store your content only as necessary to provide the services (e.g., running jobs, delivering files, fulfilling print orders).

10. Prohibited Content and Enforcement

Prohibited content and behavior are defined in our Acceptable Use Policy. We may suspend or terminate your account or remove content for violations.

11. DMCA / Copyright

We respond to valid DMCA takedown notices. See our DMCA and Copyright Policy for how to submit a notice or counter-notice.

12. Disclaimers

We do not guarantee any particular results, sales, or acceptance of your work by marketplaces or third parties. Services are provided "as is" to the extent permitted by law.

13. Limitation of Liability

To the maximum extent permitted by law, we and our affiliates are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits or data. Our total liability for claims arising from the services shall not exceed the amount you paid us in the twelve months before the claim.

14. Indemnification

You agree to indemnify and hold harmless SPS and its affiliates from claims, damages, and expenses (including reasonable attorneys’ fees) arising from your use of the services, your content, or your violation of these Terms or applicable law.

15. Termination

We may terminate or suspend your account as set out in these Terms and the Acceptable Use Policy. You may stop using the services at any time. Sections that by their nature should survive (e.g., liability, indemnification) will survive termination.

16. Changes to Terms

We may update these Terms. We will post the updated version and, where required by law, notify you. Continued use after changes constitutes acceptance.

17. Governing Law and Venue

These Terms are governed by the laws of the jurisdiction in which we operate, without regard to conflict of law principles. Any dispute will be resolved in the courts of that jurisdiction, unless otherwise required by law.

18. Contact

For questions about these Terms, contact us via the Support page.

SPS is family-safe and does not process certain content. This policy defines what is not allowed and how we enforce it.

Last updated: 2025-02-26. This is not legal advice.

Overview

Content you submit for server-side processing (e.g., formatting jobs) may be scanned and may be blocked if it violates this policy. We do not allow pornographic, illegal, or otherwise prohibited content or behavior.

Prohibited Content (hard block)

You may not use SPS to create, upload, or distribute:

• Pornographic or explicit sexual content intended to arouse.
• Sexual content involving minors (zero tolerance; we will report to authorities).
• Non-consensual sexual content.
• Hate speech or extremist content that promotes hatred, violence, or discrimination based on race, ethnicity, religion, gender, sexual orientation, disability, or similar.
• Illegal content under applicable law.
• Copyright infringement / piracy (material you do not have the right to use). See our DMCA and Copyright Policy for takedowns.
• Malware, phishing, or credential theft.

Prohibited Behavior

• Harassment, threats, or doxxing of others.
• Spam or abusive use of the platform.
• Attempting to bypass content filters or circumvent this policy.
• Abusing the referral program (e.g., self-referrals, fake referrals).

Enforcement

We may take one or more of the following actions when we become aware of a violation:

• Warnings – For a first or minor violation, we may warn you and require removal of content or a change in behavior.
• Temporary suspension – We may suspend your account or access to certain features for a period.
• Permanent ban – For serious or repeated violations, we may permanently terminate your account.
• Three strikes – Each confirmed violation may count as a strike. After three strikes, we may permanently terminate your account. Serious violations (e.g., illegal content, sexual content involving minors) may result in immediate termination without prior strikes.

Appeals

If you believe we took action in error, you may request a human review:

1. Submit an appeal via our Support page. Select "Content Appeal" as the request type. Include your account identifier, the job or submission you are appealing, and any relevant details.
2. Review timeline - We aim to review appeals within 3-5 business days.
3. Possible outcomes - Your appeal may be approved (the denial is overturned and your submission proceeds), upheld (the denial stands), or we may request that you revise the flagged content and resubmit.

Our decision on appeal is final. If your appeal is approved, we will process your original submission. If upheld, you may revise and submit again as a new submission.

Reporting

To report a violation, use our Support page and describe the content or behavior and where it occurred. We take reports seriously and will investigate in line with our enforcement process.

We collect and use data to provide SPS, process payments, and improve the platform. We do not sell your personal information for marketing.

Last updated: 2025-02-26. This is not legal advice.

What We Collect

• Account data – Name, email, and other details you provide when registering or updating your account.
• Billing data – Payment is handled by Stripe. We do not store full card numbers; we receive transaction and customer identifiers as needed.
• Uploaded files – Text and images you upload for processing jobs (we process and store these to deliver the service).
• Usage data – Jobs run, logs, and similar data to operate and secure the service.
• Cookies – For authentication and, if used, analytics. You can control cookies in your browser; some features may not work if cookies are disabled.

How We Use Data

We use data to: provide and operate SPS; process payments; deliver output files and print orders; prevent fraud and secure the platform; provide support; and improve our products. We do not sell your personal information to third parties for their marketing.

Sharing

We share data only as needed to run the service:

• Stripe – For payment processing.
• Email provider – If we use one for transactional or product email.
• Hosting providers – e.g., DigitalOcean, for servers and storage.
• Print fulfillment partner – For print orders (only the information needed to fulfill your order).

Data Retention

We retain your data while your account is active and as long as needed to provide the services and comply with legal, tax, or regulatory requirements. Logs and job data may be retained for a limited period after that. You may request deletion of your account and data; we will delete or anonymize where feasible, subject to legal obligations.

Security

We use reasonable safeguards to protect your data. We do not guarantee absolute security; no system is completely secure.

Your Rights

You may request access to or export of your data (including subscriber email export where we offer it via the UI or API). You may request deletion of your account and associated data through our Support page or privacy contact. We will respond within a reasonable time as required by applicable law.

Children’s Privacy

SPS is not directed at children. You must be 18 or older to create an account. We do not knowingly collect personal information from children.

Changes

We may update this Privacy Policy. We will post the updated version and, where required by law, notify you of material changes.

Contact for Privacy Requests

For privacy questions, data export, or deletion requests, contact us via the Support page or the contact method listed there for privacy. We will respond within a reasonable time as required by applicable law.

Subscriptions, credits, and print orders are billed as described below. Cancellation is simple; refunds are limited as stated. Account and credit life cycles, including a 90-day grace period, are explained here.

Last updated: 2025-02-26. This is not legal advice.

Subscriptions

Subscriptions are billed at the start of each billing cycle (e.g., monthly or annually) until you cancel. You may cancel at any time from your Account Center (billing section). When you cancel, your subscription ends at the end of your current paid period. At that time your account enters a Grace Period (see below). We do not refund unused time in a billing period.

Grace Period

Your account enters a Grace Period in either of these cases:

• Payment failure: If your subscription payment fails, we will retry the card on file. When the final retry fails, your account enters Grace Period.
• Cancellation: When you cancel your subscription, at the end of your current active billing cycle your account enters Grace Period.

During the 90-day Grace Period you may change your mind and restore your subscription (e.g., by updating your payment method or reactivating). If you do not restore within 90 days, your account and any purchased credits you hold will be marked as expired. After that, to use SPS again you must sign up and subscribe at current pricing.

Credits

Credits are a final purchased product. They are used in-platform for processing jobs (e.g., one credit per job, as described in the Account Center). Credits cannot be refunded or exchanged for cash or other value. They are non-transferable. If your account enters Grace Period and you do not restore your subscription within 90 days, your credits will expire at the end of that grace period along with your account access.

Special Pricing (Founder, Charter, Beta, Promotional)

If you have a special price (e.g., Founder, Charter, Beta, or Promotional) and you cancel your subscription or your subscription payment finally fails, you will lose that special pricing. If you later resubscribe, you must do so at the current active price on the website. Founder, Charter, and Beta members who rejoin will retain their title and any permissions they earned during their original membership; only the pricing perk is lost. Promotional pricing is not reinstated after cancellation or payment failure.

Print Orders

Print orders are priced at the printer's print cost plus a $5 flat fee per order. You are charged before the order is submitted to our print partner. Print orders are not refundable after submission except for defective prints or printing errors. To claim a defective print, you must contact us within a stated claim window (e.g., 30 days) and provide evidence (e.g., photos) as we request. See our Support page for the current process.

Chargebacks

If you dispute a charge with your bank or card issuer (chargeback) without contacting us first, we may pause your account and investigate. Repeated chargebacks or abuse may result in account termination. Please contact us first for any billing issue.

Failed Payments

If a subscription payment fails, we will retry the card on file according to our payment processor’s rules. When the final retry fails, your account enters Grace Period (see Grace Period above). Update your payment method in Account Center during the grace period to restore your subscription and avoid losing access and credits.

Contact

For billing questions or refund requests, use the Support page.

SPS is for authors creating books, audiobooks, and other author content. We do not allow certain content on our servers; you remain free to write and work locally as you choose.

This is a summary. Our Acceptable Use Policy and Terms of Service govern use of the platform.

What SPS Is For

SPS supports authors creating books, audiobooks, and related content. We provide formatting, processing, library delivery, and optional print fulfillment. We welcome fiction, nonfiction, and a wide range of genres that comply with our policies.

What We Do Not Allow

We do not allow explicit pornography or other content prohibited in our Acceptable Use Policy. That includes pornographic or explicitly sexual content intended to arouse, sexual content involving minors, hate speech, illegal content, and copyright infringement. When in doubt, check the AUP.

How Enforcement Works

We may review content when it is submitted for server-side processing. Content that violates our policies may be blocked or removed, and accounts may receive warnings, suspension, or termination as described in the Acceptable Use Policy. We reserve the right to review content to ensure it meets our policies.

Your Own Process

Authors can write and create locally however they choose. SPS servers will not process content that violates our Acceptable Use Policy. If your project includes material that falls under our prohibited categories, you will need to use other tools for that material.

Reporting

To report content that you believe violates our guidelines, use our Support page and describe what you saw and where. We take reports seriously and will investigate.

Get help, submit a ticket, or send a feature request. Support tickets are tracked and updates appear in your Account Center.

Last updated: 2025-02-26.

Support and Feature Requests

To open a support ticket or submit a feature request, log in and go to your Account Center, then use the Support tab. We aim to respond within 1–2 business days for support; feature requests are reviewed as we plan product updates. Response times may be longer during busy periods or holidays. Support tickets are tracked and updates appear in your Account Center.

Useful Links

• System Status – Check service health and incidents.
• Billing and Refund Policy – Subscriptions, credits, print orders, refunds.
• Terms of Service
• Acceptable Use Policy
• Privacy Policy
• Print Fulfillment – Physical books, shipping, pricing.
• Referral Program Terms

We respond to valid DMCA takedown notices and counter-notices. Use the process below to submit a notice or counter-notice.

Last updated: 2025-02-26. This is not legal advice.

Filing a Takedown Notice

If you believe content on our platform infringes your copyright, send a DMCA takedown notice to our designated agent. The notice must include:

• Your physical or electronic signature.
• Identification of the copyrighted work you claim has been infringed.
• Identification of the infringing material and where it is located on our service (e.g., URL or enough detail for us to find it).
• Your contact information (address, phone, email).
• A statement that you have a good-faith belief that use of the material is not authorized by the copyright owner, its agent, or the law.
• A statement, under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorized to act on the owner’s behalf.

Send the notice to our designated DMCA agent at: dmca@yourdomain.com (replace with your dedicated DMCA email). Incomplete notices may not be processed.

Counter-Notice

If your content was removed due to a takedown notice and you believe the removal was mistaken or you have the right to use the material, you may send a counter-notice. It must include:

• Your physical or electronic signature.
• Identification of the material that was removed and where it appeared before removal.
• A statement under penalty of perjury that you have a good-faith belief the material was removed due to mistake or misidentification.
• Your name, address, phone number, and consent to the jurisdiction of the federal court for your district (or, if outside the U.S., any judicial district in which we may be found), and that you will accept service of process from the person who submitted the original takedown notice.

We may forward the counter-notice to the complaining party. If the copyright owner does not file a court action within the period required by law, we may restore the content.

Repeat Infringer Policy

We maintain a policy to terminate, in appropriate circumstances, the accounts of users who are repeat infringers of intellectual property rights. We may also restrict or terminate access for users who receive multiple valid takedown notices.

Contact

DMCA agent: dmca@yourdomain.com (replace with your designated agent email/address). For other questions, use Support.

Earn credits by referring new customers. These terms explain how the program works and what is not allowed.

Last updated: 2025-02-26. This is not legal advice.

How Referrals Work

You receive a unique referral link or code. When someone signs up and completes their first successful payment (and any hold window we specify), you may receive credit rewards as described below. Credits are awarded per referred customer who meets the eligibility criteria.

Rewards

• 1 referral – 1 credit.
• 5 referrals – An additional one-time bonus of 2 credits when you reach 5 total qualified referrals.
• 10 referrals – An additional one-time bonus of 5 credits when you reach 10 total qualified referrals.

Credits are subject to our standard credit terms: non-transferable, no cash value, and they expire at the end of the grace period if your account is not restored (see our Billing and Refund Policy). We may cap total rewards per account or per period; any caps will be stated in the Account Center or at signup.

Fraud Prevention

Self-referrals (referring yourself with another email or account) are not allowed. Abuse of the program (e.g., fake signups, coordinated abuse) will result in disqualification and may lead to account suspension or termination. We may withhold or revoke credits if we determine that a referral did not meet the rules.

Changes and End of Program

SPS may modify the referral program (including reward amounts and eligibility) or end it at any time. We will give notice where required. Existing earned credits will remain in your account subject to our general credit terms.

Disqualification

We may disqualify you from the program or revoke credits if you violate these terms, our Acceptable Use Policy, or our Terms of Service. Our decision is final.

Contact

Questions about the referral program? Use the Support page.

Physical books are fulfilled via our print partner and shipped to your author address on file. Pricing is the printer's cost plus a $5 flat fee per order.

Last updated: 2025-02-26.

How Print Orders Work

You place print orders from your Account Center (or designated flow). Orders are sent to our print partner for production and shipping. Books are shipped to the author address you have on file; print orders are not shipped to readers or third-party addresses.

Shipping Address

You must have a valid shipping address on file. Print orders will only be shipped to that address. Update your address in Account Center before placing an order.

Pricing

You pay the printer's print cost for the book plus a $5 flat fee per order. The exact amount depends on format, page count, and quantity. You will see the total before confirming the order.

Production and Shipping Times

Production and shipping timelines are estimates. Our print partner and carriers may experience delays. We do not guarantee a specific delivery date.

Defective Print Claims

If you receive a defective or misprinted book, contact us within the claim window (e.g., 30 days) and provide evidence (e.g., photos) as we request. We will work with our print partner to replace or resolve where appropriate. See our Billing and Refund Policy for refund eligibility.

Contact

For print order questions or issues, use the Support page.